Tag: communication
All the articles with the tag "communication".
How to be better than a honeybee
A bee that can't describe what it found dances nonsense anyway, and so do people who answer every question with confidence. Here's how to say only what you actually know.
Why the best explanation isn't the most accurate one
An explanation is judged by whether the other person understood it, and buying that understanding usually costs you some precision.
Empathy isn't repeating what they just said
Parroting someone's last words kills the conversation. Complex reflection, a careful guess at what sits behind what they said, is what makes people feel understood.
Six words are all you need for empathy
Chase Hughes says everyone wants one of six things, and naming the right one is what makes people feel understood.
The questions that steal an expert's know-how
Gary Klein's Critical Decision Method turns a vague gut feel into two questions anyone can ask.
The motivational interviewing style that gets people to open up
Motivational interviewing has a formula for the two hard parts of a conversation: open questions that pull an honest answer, and complex reflection that shows the person you understood them.
The Blackpink way of talking that gets you close to anyone
Questions that trade feelings and vulnerability, plus responses that empathize and support, are what turn a stranger into a friend. A Blackpink lyric happens to say the same thing.
How to win someone over when you talk
Thirty questions turned strangers into friends in an hour. The book Supercommunicators explains why, and this first part is about hearing what the other person actually wants from a conversation.
How to negotiate with nonviolent communication
Three everyday uses for nonviolent communication: leading a negotiation with empathy, thanking someone so they feel it, and turning work you resent into work you chose.
Resolving conflict with nonviolent communication
Nonviolent communication splits a position into four parts, observation, feeling, need and request, and that structure is what turns a fight into something you can settle.