Tag: motivational-interviewing
All the articles with the tag "motivational-interviewing".
Empathy isn't repeating what they just said
Parroting someone's last words kills the conversation. Complex reflection, a careful guess at what sits behind what they said, is what makes people feel understood.
The motivational interviewing style that gets people to open up
Motivational interviewing has a formula for the two hard parts of a conversation: open questions that pull an honest answer, and complex reflection that shows the person you understood them.